Remote Customer Support Specialist (Insurance)
Remote
Full Time
Entry Level
Company Overview: Join a progressive insurance agency dedicated to providing outstanding service and innovative solutions to our clients. We value teamwork, integrity, and a customer-centric approach to insurance services.
Position Summary: We are seeking a Self-motivated Remote Customer Support Specialist to join our dynamic team. As a Remote Customer Support Specialist, you will play a key role in assisting insurance clients, addressing inquiries, and ensuring a seamless customer experience.
Key Responsibilities:
- Serve as a remote point of contact for insurance customers, handling inbound calls, emails, and online presentations.
- Assist clients with policy inquiries, coverage details, claims processing, and billing questions.
- Provide accurate and timely information while maintaining a high level of professionalism and empathy.
- Collaborate with internal teams to resolve complex customer issues and escalate matters when necessary.
- Process policy changes, endorsements, and upgrades accurately and efficiently.
Qualifications:
- Previous experience in customer support, preferably in the insurance or financial services industry, is a plus but not required
- Excellent communication skills with a customer-focused mindset.
- Ability to work independently in a remote setting and adapt to changing priorities.
- Strong problem-solving skills with attention to detail and accuracy.
- Proficiency in using remote communication tools (e.g., virtual phone systems, email platforms).
- Insurance licensure or relevant certifications are required, OR must be willing to obtain one
Benefits:
- Competitive commission structure with performance-based incentives.
- Comprehensive benefits package including health insurance, retirement plan, and paid time off.
- Remote work flexibility with a supportive and collaborative team environment.
- Opportunities for professional development and career growth within the insurance industry.
How to Apply: If you are passionate about customer service and enjoy working remotely, we invite you to apply for this rewarding opportunity! Please submit your resume and a cover letter outlining your qualifications and interest in the Remote Customer Support Specialist role.
Join us in providing exceptional remote customer support and making a positive impact in the insurance industry!
All interviews are conducted 100% virtually.
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