Position Summary:

We’re on the lookout for a self-motivated Remote Customer Support Specialist to join our vibrant team! In this role, you’ll be essential in assisting our insurance clients, answering their questions, and ensuring they have a seamless experience.

Key Responsibilities:

• Be the friendly remote contact for our insurance customers, handling inbound calls, emails, and online presentations.
• Help clients with policy inquiries, coverage details, claims processing, and billing questions.
• Provide accurate and timely information while maintaining a professional and empathetic demeanour.
• Collaborate with our internal teams to tackle complex customer issues and escalate when needed.
• Process policy changes, endorsements, and upgrades efficiently and accurately.

Qualifications:

• Previous customer support experience, especially in insurance or financial services, is a plus but not required.
• Strong communication skills and a customer-focused mindset.
• Ability to work independently in a remote environment and adapt to changing priorities.
• Excellent problem-solving skills with a keen attention to detail.
• Familiarity with remote communication tools (like virtual phone systems and email platforms).
• Insurance licensure or relevant certifications are required, or you must be willing to obtain one.

Benefits:

• Competitive commission structure with performance-based incentives.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Flexibility to work remotely within a supportive and collaborative team environment.
• Opportunities for professional development and career growth in the insurance industry.

How to Apply:

If you’re passionate about customer service and love working remotely, we’d love to hear from you! Please submit your resume and a cover letter sharing your qualifications and interest in the Remote Customer Support Specialist position.

Join us in delivering outstanding remote customer support and making a positive impact in the insurance industry!

All interviews are conducted 100% virtually.